Refund & Cancellation Policy
This policy explains the cancellation, refund, rescheduling and no-show conditions applicable to appointments and consultation payments made through Nyay Noor.
Cancel Before 24 Hours
Eligible cancellation requests made at least 24 hours before the scheduled appointment qualify for a full refund.
Rescheduling
Rescheduling may be requested at least 24 hours before the scheduled appointment, subject to available slots.
Within 24 Hours
Cancellation requests made less than 24 hours before the appointment are not eligible for a refund.
1. General Refund Policy
Nyay Noor provides consultation and appointment services subject to availability. Where a consultation fee has been paid, refund eligibility will depend on the timing of the cancellation request and the conditions described in this policy.
The refund rules apply to the consultation or appointment payment actually made by the user for the relevant booking.
2. Cancellation Before 24 Hours
Full Refund
If an appointment is cancelled at least 24 hours before the scheduled appointment time, the consultation fee is eligible for a full refund, subject to successful verification of the booking and payment.
3. Cancellation Within 24 Hours
No Refund
Cancellation requests received less than 24 hours before the scheduled appointment are not eligible for a refund.
4. Rescheduling an Appointment
A client may request rescheduling at least 24 hours before the scheduled appointment.
Rescheduling is subject to the availability of another suitable date and time slot.
Request in Advance
Please request rescheduling at least 24 hours before the original appointment time.
5. No-Show Policy
If a client does not attend the scheduled consultation without prior cancellation or rescheduling in accordance with this policy, the consultation fee will be non-refundable.
A no-show includes failure to attend or participate in the scheduled consultation without prior communication or an approved change to the appointment.
6. Appointment Cancelled or Rescheduled by Nyay Noor
In circumstances where Nyay Noor is unable to provide the scheduled consultation and the appointment cannot reasonably be rescheduled, the applicable payment may be considered for refund in accordance with the circumstances of the booking.
Where an alternative appointment is mutually agreed upon, the appointment may instead be rescheduled.
7. Refund Processing
Once an eligible refund is approved, the refund will generally be processed through the original payment method or the applicable payment service provider, subject to its processing procedures.
The time taken for the refunded amount to appear in the user's account may depend on the payment gateway, bank or financial institution involved.
8. Payment Gateway Charges
Where an authorised payment gateway is used, payment processing may be subject to the applicable terms and procedures of that payment provider.
Any refund treatment relating to gateway or processing charges will be handled according to the applicable payment arrangement and the refund terms communicated at the time of payment.
9. Consultation Fees
Consultation fees may change from time to time depending on location, appointment type or applicable pricing.
The applicable fee displayed at the time of booking will be relevant to that appointment.
10. How to Request Cancellation or Refund
To request cancellation, rescheduling or information regarding a refund, contact Nyay Noor using the official contact details below.
11. Policy Updates
Nyay Noor may update this Refund & Cancellation Policy when there are changes to appointment procedures, payment facilities, services or applicable requirements.
The updated version will be published on this page with the revised "Last Updated" date.