Grievance & Support

1. Purpose of This Grievance Channel

Nyay Noor aims to provide a transparent and accessible channel through which users can raise concerns, complaints, feedback or support requests relating to the website, appointments, payments or other services provided through the platform.

This channel is intended to help identify and address genuine concerns in an appropriate and timely manner.

2. Matters You May Raise

Users may contact us regarding matters including:

3. How to Submit a Grievance

A grievance or support request may be submitted by email or through the available contact channels mentioned on this website.

To help us understand and address the matter, users should provide relevant details such as their name, contact information, appointment reference, transaction reference or a brief description of the issue, where applicable.

4. Grievance Contact

5. Information to Include

Where relevant, a grievance or support request should contain enough information for the issue to be identified.

• Your name and contact information.
• Appointment date and time, if applicable.
• Appointment or transaction reference, if available.
• A clear description of the concern or complaint.
• Relevant supporting information, where necessary.

Users should avoid sending unnecessary sensitive information through ordinary email or messaging channels.

6. Response to Grievances

Grievances and support requests will be reviewed based on the information available and the nature of the issue. Response time may vary depending upon the complexity of the matter and the information required to address it.

7. Payment & Refund Complaints

Payment-related complaints should preferably include the relevant transaction reference or payment information necessary to identify the transaction.

Users must never send OTPs, UPI PINs, card PINs, passwords or other confidential payment credentials while submitting a complaint or support request.

8. Privacy & Confidentiality

Information submitted in connection with a grievance may be used to understand, investigate and respond to the relevant concern. Personal information will be handled in accordance with the applicable Nyay Noor Privacy Policy and applicable law.

9. Legal Matters

A grievance or support request submitted through this page does not automatically create an advocate-client relationship or constitute acceptance of a legal matter.

Specific legal matters remain subject to applicable professional requirements, facts, documents, consultation and acceptance of the matter where appropriate.

10. Professional Conduct & BCI Compliance

This grievance and support channel is intended to operate in accordance with applicable laws, professional standards and rules governing the legal profession in India, including applicable rules of the Bar Council of India (BCI).

The grievance facility is intended for support, communication and resolution of genuine concerns and is not intended to constitute advertising, solicitation, inducement or an assurance of a particular legal result.

11. Misuse of the Grievance Channel

Users should use the grievance and support channels responsibly and provide truthful and relevant information. Abusive, threatening, fraudulent or knowingly false communications may be handled in accordance with applicable law.

12. Emergency Situations

The grievance channel should not be relied upon as an emergency service. In an immediate emergency or situation involving imminent danger, users should contact the appropriate emergency services or competent authorities.

13. Policy Updates

This Grievance & Support Policy may be updated from time to time to reflect changes in applicable law, professional requirements, website functionality or support procedures.